Your Instructor and Diamond Driving School
Your instructor is a self-employed franchisee (“Your Instructor”) of Diamond Driving School. Diamond Driving School acts as agent for Your Instructor in receiving your payments for driving tuition other than payments made directly by You to Your Instructor. Where Diamond Driving School makes bookings with, or supplies any information or documentation to you, or processes any payments for your lessons, they act as the agent of Your Instructor. The contract for driving tuition is solely between You (“Client”) and Your Instructor.
Driving school car hire for your practical test Practical test
Practical test hire of the driving school car for use during the practical test will be charged at the normal hourly lesson rate. I reserve the right to withhold the use of the driving school car for practical test, if in my opinion the chances of passing the test are unrealistic.
Practical test cancellation
In the event of the driving school car being unavailable on the day of the practical test for reasons of illness on my part, or for reasons of mechanical failure, I will refund test fees incurred by you in full. In the event of the practical test being cancelled by the Driving & Vehicle Standards Agency, it is normal practice for the test fee to be refunded by them, however lessons booked on the day will be subject to the 24 hrs late notice cancellation and will require payment (some of these fees can normally be claimed back from the D.V.S.A).
In the event that pre-pay deals/blocks of lessons are not completed before you pass the practical test with us, any unused training time will be re-calculated at the appropriate lesson rate and the remainder refunded accordingly.
Cancellation of lesson by pupil
I require 24 hrs notice for all cancellations and rescheduling of lessons. I will charge the full lesson amount where 24 hrs notice has not been given.
Lessons offers and discounts
Lesson offers and discounts can change at any time without prior notice. I will give at least 2 weeks notice of any change to the standard hourly lesson charge.
Please bring to my notice any complaints that you may have and I will endeavour to address the situation. If the matter cannot be resolved by myself, contact our office staff on 0161 320 7814. In the event that you are not satisfied, you may then make reference to the registrar of approved driving instructors who will consider the matter and advise accordingly.